Congeriem's Terms and Conditions

Last update May 31, 2023.

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Copyright and Trademark Notice

Unless otherwise specified, all materials appearing on this site; including text, site design, logos, graphics, icons, and images, as well as the selection, assembly, and arrangement thereof, are the sole property of Congeriem., Copyright ©, ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping in this store or placing an order and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.


 Credit Cards

We accept credit cards as a form of payment. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order.



This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that Congeriem is not responsible for the operation of, or content located on or throughout any such site.


Multiple Product Orders

For multiple product orders, we will make every attempt to ship all items contained in that order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available unless you inform us otherwise. You will only be charged for products contained in each shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge will be applied to the first product(s) shipped on a multiple shipment order.


Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Congeriem reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

Other Conditions

These conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether this store signs them or not. Congeriem reserves the right to make changes to this site and these conditions at any time.


Out-of-Stock Products

We will ship your product as it becomes available. Usually, products ship by the next business day. However, there may be times when the product you have ordered is out-of-stock, which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.



We keep your personal information private and secure. When you make a purchase from Congeriem, you provide your name, email address, credit card information, address, phone number and a password. We use this information to process your order(s), to keep you updated on your purchases and to personalize your shopping experience.

Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to this store. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.


Privacy on Other Web Sites

Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy for more information. Congeriem is not responsible for the actions of third parties.



We strive for every customer being satisfied with their purchase. With the exception of downloadable software and chemicals, returns may be made within 30 days of delivery if the product is unopened and that the security seals are secured and in tact as if they are new. Downloadable software is not returnable. Download products are not eligible for refunds/returns. All returns require Return Authorization. To get Return Authorization, contact Customer Service by submitting a form using the "contact us" page to receive authorization before returning your product(s). In the subject field please state "RMA Request" and enter the order number, and the reason you wish to return your product in the body of the email. Please read below for refund/return conditions. Email [email protected] for more information.


A 15% restocking charge will be applied to the return if a replacement order of equal or greater value is not placed at the time of the return. All defective merchandise must be returned to the manufacturer for repair or replacement. No refunds will be given on opened products. No refunds will be given on download products. No refunds will be given on any school/non-profit licensing and media products. Refunds will be issued only if the above terms are met. Original shipping fees will not be refunded. We reserve the right to reject any return that does not comply with the above terms.


Shipping Policy

Shipping Time -- Most orders will ship the next business day, provided the product ordered is in stock. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by this site or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.



Our store will automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state/province where Congeriem holds a presence. For orders shipped to other areas, you (the shopper) are solely responsible for any sales taxes and/or other taxes that may apply.


Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Congeriem shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. Congeriem shall also have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Congeriem will issue a refund to your card in the amount of the incorrect price



Warranties are serviced by the manufacturer only. For Warranty claims, contact the manufacturers support team.